Frequently Asked Questions

As a Pilates At Home member, you'll get access to the library of on-demand Pilates classes for all levels, from beginner to advanced.

The LHP Online Studio library is ever-growing with 5 new classes added on the 1st of each month, so just like in our studio classes, you will always be getting more exciting ways to create sustainable and lasting change in your mind, body, and overall wellbeing.

The Online Studio library is filmed exclusively for LHP Pilates At Home members.

The monthly membership is £25. Annual membership is better value at £250, so you get 12 months for the price of 10 months. This is paid once a year.

Your subscription will automatically renew every month. You can cancel your membership at any time and your access will cease at the next billing cycle.

It's an ever-growing library of sessions, so the value increases every month, but the fee doesn’t!

If you don’t want to continue, or you’d like to take a break, you can cancel at any time. Follow the prompts to cancel on your account page and your membership will not renew. Your subscription will cease at the end of the current billing cycle.

Please note that there are no refunds for partially unused membership periods.

Now you’ve got an account, you’ll simply log in via the log-in link at the top of the website to access your subscriptions.

Our videos play via Vimeo, so you can watch them on pretty much any internet-connected screen. Simply click on the video play arrow and it will start playing.

If you experience any issues please in the first instance ensure you’re using a supported browser, such as Safari or Google Chrome, and that it’s updated to the latest version for your operating system.

Special note for Apple first generation iPad Air, iPad mini 2 or mini 3:

Apple ended update support for these devices in September 2019. They cannot be updated to iPadOS 13 (or any later major versions of iPadOS) as the internal hardware does not meet the minimum technical requirements for new versions of iOS/iPadOS. Therefore the Squarespace platform will likely not function fully on these devices and we advise accessing your account via a newer device such as your smart phone, computer, or laptop.

If you continue to experience any issues, you’ve updated your browser, and you’re not using one of the devices mentioned above, please get in touch.

On the login page, click Forgot Password, enter the email associated with your account, and click Send Reset Link. The instruction email will arrive in your inbox shortly.

In the instruction email, click Reset Password and you will be directed to select a new password before redirecting you to the login page.

Please note your account is secure and we don’t have access to your password information.

Once signed into your account, you can update your payment information in your account panel (click Account from the top navigation if your account panel is not already open), selecting Payment and updating your details.

The Pilates At Home classes are not suitable for Pregnant or Postnatal women.

We specialise in offering both Pregnancy and Postnatal Pilates classes in the studio, and for new mums, we have our specialist 8-week Pilates Strong Mamas At Home programme available separately.

Great news!

Our Beginners Series is now included in Pilates At Home. So the best place to start is the Beginners Series introduction video and move through the series to give you a really strong foundation and understanding before progressing to other online classes or joining a studio class.

If you’re already a Pilates At Home monthly member and would like to benefit from the value of an annual membership (12 months for the price of 10) please contact Lauren directly to arrange this.